Many of you know that #TheFeedbackChallenge has started. Many people around the globe are learning to Get Their Positive On! and get better at giving feedback. I thought I would share with you what they are learning on Day 1.
Many people think that we need to soften the content in a conversation for the other person to be able to receive it. That is, I should talk around the issue so it’s not too confronting.
One of the things that I notice all the time, when conversations go south, is when someone starts talking about the other persons’ thoughts or feelings. Phrases like:
How we exit people from organisations is not always done well. In fact, many are done badly. Being in the culture and conversation space I tend to see a lot of ‘involuntary’ exits. That is, where people are managed out of the business due to performance or behaviours. I have observed a couple of furphies…
Niki and I have had the honour of spending three days in Las Vegas at Zappos HQ learning all about how Zappos created and maintain their culture and what the future holds. We got back yesterday and I am so excited to share my learnings, as the CEO, Tony Hsieh, says to; ‘spread the happiness’.…
People want to know how they are performing. They want to know if they are valued and how they can improve. They want to know how they are perceived. Even if it hurts.
People value those that hold themselves to account. They take responsibility for their actions. They ‘fess up’ to the impact of their words and behaviours. They own up to the good and the bad. We trust these people because we know they are honest and act with integrity.
Who can relate to seeing posters with values and behaviours pinned on the office walls? Perhaps they even looked pretty impressive with a fabulous infographic, some inspiring quote and bright colours yet… the people don’t live true to them?
Is honesty the best policy? Do we hide behind “I’m just being honest” as an excuse to verbally assassinate someone?
Hmmm is a small word with a BIG impact. It has the power to calm us down. It has the power to reframe our thinking. It’s a bit like an ‘Ommm’ that we often start a yoga class with. It gets us focused, calms us down and restores our inner peace.