My top 10 learnings from the #ZapposCultureCamp

My top 10 learnings from the #ZapposCultureCamp

Niki and I have had the honour of spending three days in Las Vegas at Zappos HQ learning all about how Zappos created and maintain their culture and what the future holds.  We got back yesterday and I am so excited to share my learnings, as the CEO, Tony Hsieh, says...
Feedback is broken and it is time to do something about it

Feedback is broken and it is time to do something about it

Most organisations and individuals understand the value and power of giving and receiving feedback.  We are aware it builds trust and respect between our employees, customers and stakeholders. We know that great conversations lead to better outcomes and therefore...